F.A.Q.
* How do I place orders?
You can place orders using our shopping cart on our website or you can e-mail us at avegemstones@gmail.com with your required quantity and we will prepare the invoice for you. The prices will be same as we listed on the website for retail orders
* What are your payment terms and payment receiving methods?
We have our policy of taking 100% advance payment for all the orders. We accept payments through PayPal, Credit Card, Transfer Wise, Western Union and direct bank wire transfer. We will start working on your orders only after the payment is made.
* What are the shipping charges?
We ship worldwide. The shipping charges depend on the weight of the package and the location. Below is shipping charges for package below 500 grams
Registered Mail – $15 (Transit time of 10-15 days to all countries)
FedEx/DHL – $50 (Transit time of 3-5 days to USA, Canada, Australia, and Asian countries)
FedEx/DHL – $50 (Transit time of 3-5 days to European and Middle Eastern countries)
For other countries, please e-mail us and we will quote you the shipping charges
* Do I need to pay any import duty charges in my country for the goods I order with you?
We normally take all necessary steps to avoid any duty charges being levied on our clients in their country. However the Custom Duty procedures of your country are beyond our control. At some point of time it’s quite possible that you are charged with the Custom Duty by the Custom department of your country. You need to pay that on your own.
* If I want to return goods for some reasons, how can I do it?
Usually we do not face such situation because there are no quality issues with us. In some special cases if you wish to return the goods please write us and we will give the best way out for it.
* Do you offer wholesale prices for the items?
Yes, we do. Please e-mail us your requirements with quantity to get wholesale quotations. If you have any more questions please e-mail us at avegemstones@gmail.com we will get back to you within 24 hours
